Privacy Policy

Last updated: 3/6/2026

1. Introduction

Welcome to Retain.io ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your data when you use our automated payment recovery services.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on our platform, including:

• Account Information: Name, email address, profile picture (via OAuth like GitHub/Google), and authentication tokens.
• Payment Integration Data: When you connect your Stripe account, we request limited read-only and write access to monitor failed payments and send emails on your behalf. We NEVER store or have access to raw credit card numbers.
• Customer Data: We securely sync necessary data (Customer email, failed payment amounts) to perform our core dunning services.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our dunning application.
• To send automated recovery emails to your customers whose payments have failed.
• To improve, personalize, and expand our services securely.
• To communicate with you, either directly or through one of our partners, for customer service or updates.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, or to protect our rights or fulfill business obligations. We use trusted third-party providers (like Stripe for payments and Resend for transactional emails) who are strictly bound to protect your data.

5. Data Security

We have implemented appropriate technical and organizational security measures (including secure OAuth flows and encrypted databases) designed to protect the security of any personal information we process.

6. Contact Us

If you have questions or comments about this notice, you may email us at contact@retain.io.