Privacy Policy

1. Introduction

Welcome to Retain.io ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share data when you use our automated payment recovery services.

2. Information We Collect

We collect information you provide directly when you register or connect your billing environment to Retain, including the following categories:

• Account information: Name, email address, profile image, and authentication data provided through supported login methods such as Google, GitHub, or magic link.
• Billing integration data: When you connect Stripe, Retain receives limited access required to monitor failed payments, recover invoices, and display billing context. Retain does not store raw card numbers.
• Customer recovery data: Customer email addresses, invoice amounts, decline signals, and related recovery metadata needed to operate dunning flows and recovery analytics.

3. How We Use Your Information

We use collected information to operate and improve Retain, including the following purposes:

• Provide, maintain, and secure the recovery platform.
• Send automated failed-payment recovery messages on your behalf.
• Generate analytics, notifications, and operational summaries tied to recovery performance.
• Communicate with you about product updates, support, and account administration.

4. Sharing Your Information

We share information only when necessary to provide the service, comply with legal obligations, protect our rights, or act on your instructions. Retain relies on service providers such as Stripe for payment infrastructure and Resend for transactional email delivery, and those providers are expected to handle data under their own security and compliance standards.

5. Data Security

We apply reasonable technical and organizational safeguards, including secure OAuth flows, protected secrets, and encrypted infrastructure where appropriate, to protect the personal information processed through Retain.

6. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us at contact@retain.io.